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Returns

We happily accept returns for any new, un-used and sealed items within 14 days of delivery or if the product has developed a fault within its warranty period. Under the Distance Selling Regulations the buyer must be able to inspect a product within 7 days of receiving it as they would in a traditional shop environment and be able to return it for a full refund. We have extended this to 14 days as we are sure you will love our products.

Please contact us should you wish to return an item. We will cover any return fees if the item has developed a fault. If you purchased an item by mistake and you wish to return it we will deduct the delivery fee from the refund, this also applies to items with free delivery. We aim to keep this fee as low as possible. You can open the outer packaging to inspect the product but it must remain in a brand new condition to qualify for a refund or exchange. We are unable to accept returns for any perishable items.  To ensure the safe return merchandise, items valued over GBP 50.00 should be returned using a trackable delivery service. If the order is valued at GBP 100.00 or more, we strongly recommend you insure your return for the value of the product and use a signature required delivery service.


Damaged goods

If upon receipt of your goods you find they are damaged please notify us immediately and retain the damaged packaging. Our courier requires notification within 24 hours of delivery and they may need to inspect the damage in person.


Delivery Policy

We always aim to dispatch goods the same day (if order received before 2pm, Monday - Friday). If we are unable to do this we will let you know as soon as possible.

Please ensure your delivery and contact details are correct at the time of order. If your parcel is un-delivered due to incorrect address details you may incur an additional delivery fee.
If you wish to change delivery address after the time of dispatch you may incur an additional delivery fee. We aim to keep this as low as possible. If your parcel has not yet been dispatched we can change your delivery address without any additional charge.

Although we try our utmost to ensure your parcel is delivered in a timely fashion. We cannot guarantee any advertised delivery times.

 

United Kingdom

We use Royal Mail and DPD delivery services. Should you require a specialist courier or you have any extra delivery details please do not hesitate to contact us.
If you have not received your order within 10 working days from the date of purchase please contact us immediately. You must report any un-delivered parcels within 14 days of the date of purchase or we may be unable to locate and re-deliver your parcel. We can not be held liable for any non-deliveries outside of this period. Any perishable items returned to us due to non-delivery will not qualify for a refund.

International Deliveries

For international parcels we offer two main delivery services:

International Signed For Services

This is an economy un-trackable delivery service. Delivery times will vary depending on your destination. Should your parcel be un-delivered please allow 10 days before contacting us. You must report any un-delivered parcels within 21 days of the date of purchase or we may be unable to locate and re-deliver your parcel. We can not be held liable for any non-deliveries outside of this period. Any perishable items returned to us due to non-delivery will not qualify for a refund.

International Courier Services

We recommend using courier services for all international shipments. This is an express trackable service which usually takes 3-5 business days. If your parcel has not been delivered within 7 business days please contact us immediately. Tracking details will be e-mailed to you on dispatch of your parcel. You must report any un-delivered parcels within 14 days of the date of purchase or we may be unable to locate and re-deliver your parcel. We can not be held liable for any non-deliveries outside of this period.

 

Delivery Rates

UK Post Services

Second Class Packets
(Royal Mail Tracked 48)
0g - 1000g £3.25
1001g - 2000g £4.45

First Class Packets
(Royal Mail Tracked 24)
0g - 1000g £4.55
1001g - 2000g £5.55

 

UK Courier Services

DPD 24
UK Zone 1 £7.45
UK Zone 2 £17.50
UK Zone 3 £17.50

Zone 1: UK Mainland
Zone 2: Scottish Highlands & Islands
Zone 3: Northern Ireland & Islands

 

International Mail Services

International Signed For European Union
0g - 50g £9.27
51g - 100g £9.58
101g - 200g £10.17
201g - 300g £10.78
301g - 400g £11.37
401g - 500g £11.98
501g - 600g £12.57
601g - 700g £13.18
701g - 800g £13.78
801g - 900g £14.38
901g - 1000g £14.97
1000g - 1100g £15.58
1101g - 1200g £16.17
1201g - 1300g £16.78
1301g - 1400g £17.38
1401g - 1500g £17.99
1501g - 1600g £18.57
1601g - 1700g £19.18
1701g - 1800g £19.78
1801g- 1900g £20.38
1901g- 2000g £20.98

International Signed For Rest Of World
0g - 50g £8.88
51g - 100g £9.32
101g - 200g £10.18
201g - 300g £11.05
301g - 400g £11.91
401g - 500g £12.78
501g - 600g £13.64
601g - 700g £14.51
701g - 800g £15.37
801g - 900g £16.24
901g - 1000g £17.10
1000g - 1100g £17.97
1101g - 1200g £18.82
1201g - 1300g £19.70
1301g - 1400g £20.55
1401g - 1500g £21.42
1501g - 1600g £22.28
1601g - 1700g £23.15
1701g - 1800g £24.01
1801g- 1900g £24.88
1901g- 2000g £25.74

 

EU Courier Services

DPD Classic Europe (30kg max)
Austria £14.96
Belgium £12.35
Bosnia £63.92
Bulgaria £33.75
Croatia £27.87
Czech Republic £14.93
Denmark £16.05
Estonia £23.30
Finland £29.30
France £15.36
Germany £11.62
Greece £43.89
Hungary £17.08
Iceland £75.24
Italy £22.12
Latvia £21.52
Lithuania £18.49
Luxembourg £13.75
Netherlands £12.04
Norway £60.88
Poland £15.77
Portugal £23.38
Republic Ireland £13.82
Romania £31.00
Serbia £64.45
Slovakia £16.49
Slovenia £13.46
Spain £18.73
Sweden £20.41
Switzerland £55.61

 

Rest of World Courier Services

To calculate costs for ROW courier services please add you items to the basket and select your delivery destination. The website will calculate the fee based upon the items you order and your specific delivery destination.

All delivery prices shown exclude VAT where applicable.

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